Company information

Legal & Policies

Find information about using the RefineX website, how we handle personal information, and the terms that apply when discussing a potential refining or material transaction. Select a document below. If your enquiry progresses towards a quotation or work order, the written terms agreed for that transaction will also apply.

Browse policies

Privacy Policy

How we collect, use, protect and respond to requests about personal information received through our website and business enquiries.

Website Terms of Use

Your responsibilities when using the website and the distinction between an initial enquiry and an agreed commercial transaction.

Cookie Policy

Information about cookies, website technologies and the choices available to visitors.

PAIA Information

How to ask for access to company records and obtain the approved private-body manual when available.

Refining Services & Customer Acceptance Terms

How material enquiries are verified, accepted and documented, and how any transaction conditions must be agreed in writing.

Website Disclaimer

The role of website information, illustrative media and the need to confirm material suitability and commercial outcomes.